RETURN POLICY
Final sale
Samples, sample sets, gift sets and gift cards are final sale.
Purchases made through a third party instalment service (Klarna, Afterpay, Sezzle and similar) are final sale and are not eligible for refund or exchange.
Full bottles
Perfume cannot be resold once opened, so returns of full bottles are handled case by case rather than by a blanket rule. If there is a problem with your order, get in touch through the contact page within 14 days of delivery and we will work it out.
Where a return is agreed, the bottle must come back sealed and unused, the customer covers return postage, and the refund goes to the original payment method. Original shipping costs are not refunded.
Damaged or wrong items
Replaced at no cost when reported within 7 days of delivery with a photograph. See the shipping policy.
Where you bought it
Only products bought on this website can be returned to us. Anything bought from a stockist or partner follows that shop's own policy.